The Hong Kong Cross-boundary Public Services self-service kiosk is located on the third floor of the Guangzhou Municipal Government Service Center in Zhujiang New Town, Guangzhou, next to the iAM Smart self-registration kiosk (right). (PHOTO / HKSAR GOVT)

HONG KONG – The Hong Kong Special Administrative Region government has set up the first Hong Kong cross-boundary public services self-service kiosk in Guangzhou to enable residents and enterprises in the Guangdong-Hong Kong-Macao Greater Bay Area to access Hong Kong government services conveniently.

The self-service kiosk, which came into operation Friday, will enable the residents and enterprises access to more than 50 Hong Kong government services without the need to travel to Hong Kong in person, the government said in a statement.

Located on the third floor of the Guangzhou Municipal Government Service Center, in Zhujiang New Town of the Guangdong capital, the kiosk is available for use by the public from 9 am to noon and 1 pm to 5 pm on weekdays, except for public holidays.

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The services are from nine government bureaus and departments, encompassing areas commonly used by the public and enterprises.

Members of the public can use the self-service kiosk to perform data entry, document scanning and result printing, so as to enjoy one-stop access to apply for various government services

These include taxation; company registration; property and vehicle enquiry and registration’ applications for personal identification documents and talent entry; welfare and education; healthcare; immigration clearance; and urgent assistance.

“Members of the public can use the self-service kiosk to perform data entry, document scanning and result printing, so as to enjoy one-stop access to apply for various government services,” reads the government statement.

In addition, the Office of the Government Chief Information Officer has set up an iAM Smart self-registration kiosk at the same location to enable Hong Kong residents working and living on the Chinese mainland to register for or upgrade to “iAM Smart+” and enjoy convenient online services.

The Innovation, Technology and Industry Bureau said it will continue to collaborate with the Guangdong Provincial Administration of Government Service and Data to explore the setting up of more self-service kiosks in the Greater Bay Area.

Members of the public can also use the "iAM Smart" self-registration kiosk (right) at the same location to register for, or upgrade to "iAM Smart+". (PHOTO / HKSAR GOVT)

To implement the State Council's Guiding Opinions to all provincial governments on cross-provincial public services and their comprehensive deployment, the HKSAR government accepted the invitation of the Guangdong government in 2021 to jointly launch the Guangdong-Hong Kong-Macao GBA Cross-boundary Public Services, and worked with Guangdong province in November last year to introduce a dedicated service area/thematic website for cross-boundary public services.

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In his Policy Address in October last year, Hong Kong Chief Executive John Lee Ka-chiu proposed to advance the development of digital government and collaborate with Guangdong province to promote the cross-boundary public services initiative.