HONG KONG – The Hong Kong Immigration Department has been voted the winner of the 2025 Skytrax Award for best airport immigration service in the World Passenger Survey.

This is the fifth time for the department to receive the award after winning it in 2015, 2016, 2019 and 2020.

The survey conducted by Skytrax – a British research agency specializing in global airport and airline services – between August 2024 and February 2025 gathered feedback from more than 13 million air passengers at over 600 airports worldwide.

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The award has affirmed the Immigration Department's commitment to delivering the highest quality of immigration clearance services, Benson Kwok Joon-fung, director of Immigration of the Hong Kong Special Administrative Region, said at the award presentation ceremony in Madrid, Spain on Wednesday.

In a statement, the department expressed gratitude to Skytrax and international travelers for their recognition, as well as to its staff for their professionalism and dedication.

The department will continue to strive for excellence by introducing more facilitation measures and providing the best immigration services, “with a view to reinforce Hong Kong's status as an international aviation hub while actively supporting the city's overall development,” said the statement.

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During his visit to Spain, Kwok also met with Qu Xun, chargé d'affaires ad interim and minister of the Chinese embassy in Spain, to discuss strengthening bilateral ties and cooperation. He thanked the embassy for its strong support for Hong Kong residents in Spain.

The immigration director also held a talk with Spain’s Director-General of International Relations, Elena Garzón Otamendi. The two sides exchanged insights on combating illegal immigration and using innovative technologies to enhance services.